Login

Country

Cart

Your cart is empty

Shipping Policy

Every Elivonne order is prepared with care and typically dispatched within 48 hours, excluding pre-order items, weekends and public holidays. All orders ship from Sydney, Australia. Delivery timeframes don’t include processing time.

Here are our estimated delivery times, depending on where you are:

AUSTRALIA

  • FREE Standard Delivery on orders over $300: 3–7 business days
  • $9.95 Standard Delivery on orders under $300: 3–7 business days
  • $15 Express Delivery: 1–3 business days

INTERNATIONAL

  • Standard and Express options are available, and rates vary by destination country
  • Complimentary international shipping on orders over A$500
  • Shipping costs are calculated and shown at checkout
  • Import duties and taxes may apply in your country and are the customer’s responsibility

Delivery times depend on each courier and may vary. Once your order ships, you’ll receive a tracking link by email. Please check the courier’s website for the latest tracking updates.

These processing and delivery times are estimates and can vary with availability, restocks, launches and sale periods.

PRE-ORDERS
Pre-order pieces have their own delivery times. Pre-ordering secures your dress before it arrives in stock, and the estimated dispatch date is shown on each product page. If your order includes in-stock items as well, everything ships together once your pre-order piece arrives. If you’d like your other items sooner, please place a separate order. Pre-order dates are estimates only.

ORDER CHANGES AND CANCELLATIONS
We begin preparing your order soon after it’s placed. If you need to make a change, please contact us as soon as possible and we’ll do our best to help, but we can’t guarantee changes or cancellations once an order has been processed.

LOST OR DAMAGED PARCELS
If your parcel arrives damaged, or your tracking hasn’t updated for 10 business days, please let us know and we’ll work with the courier to make it right.

OTHER THINGS TO NOTE

  • Original shipping charges are non-refundable.
  • Please check that your shipping address is correct before placing your order. If a parcel is returned to us because of an incorrect address, or isn’t collected, we’ll issue store credit for your order, minus a restocking fee.

For any delivery questions, our team is here to help at info@elivonne.com.