Effective date: 22 October 2026

At ELIVONNE (ELIVONNE PTY LIMITED, ACN 696 240 187, “we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store and protect your information when you visit elivonne.com.au, make a purchase or otherwise interact with us.

We handle personal information in line with the Australian Privacy Principles where they apply to us. By using our website and services, you agree to the practices described in this policy.

1. Information we collect

Information you provide to us, such as your name, email address, phone number, shipping and billing addresses, account details, and messages you send to our customer service team. Payment details are processed securely by our payment providers. We do not store your full card details.

Information collected automatically when you visit our website, such as your IP address, browser and device type, pages viewed, time spent on our site, referring websites, and information collected through cookies and similar technologies.

Information from third parties, such as payment processors, shipping and logistics partners, social media platforms, and marketing and analytics providers.

2. How we use your information

• To process and deliver your orders, including returns and exchanges
• To communicate with you about your orders, enquiries and customer service requests
• To send marketing emails or messages where you have agreed to receive them (you can unsubscribe at any time)
• To improve our website, collections and shopping experience
• To detect and prevent fraud, unauthorised access or misuse
• To comply with our legal obligations and resolve disputes

3. Sharing your information

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our business, such as our ecommerce platform (Shopify), payment providers (including Afterpay and PayPal), shipping carriers, email and marketing platforms, and IT providers. We may also disclose information where required by law, or as part of a business transfer such as a merger or sale, subject to confidentiality protections.

Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to ensure they protect your information appropriately.

4. Cookies

We use cookies and similar technologies to keep our website working, analyse traffic and personalise content and advertising. You can manage or disable cookies in your browser settings, although some parts of the website may not work as intended.

5. Your rights

You may request access to the personal information we hold about you, ask us to correct it, request deletion (subject to our legal obligations), and opt out of marketing at any time. To make a request, contact us using the details below.

6. Data security

We use appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-party websites

Our website may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on our website.

10. Contact us

ELIVONNE PTY LIMITED
85 George Street, Parramatta NSW 2150, Australia
Email: info@elivonne.com

At ELIVONNE, every piece is designed with intention and carefully considered in its construction. We understand that sometimes a purchase may not be quite right, which is why we have an easy return process if something doesn’t work out as hoped. This policy applies to all purchases made through ELIVONNE PTY LIMITED (ACN 696 240 187).

Our Quality Promise

We stand behind every piece we make. If a full-priced Elivonne piece purchased within Australia without a discount code doesn’t meet your quality expectations, you’ll receive a full refund of the item price to your original payment method, with no return fee.

To make a Quality Promise return, email us at info@elivonne.com before sending your item back, with your order number, a short description of the quality concern and a photo where possible. Once confirmed, we’ll send you a prepaid return label. The return conditions below still apply. Returns for reasons other than quality, such as fit, style or a change of mind, are treated as change-of-mind returns.

Return conditions

All returned items will be inspected and must satisfy all of the following:

• Item is in original condition: unworn, unaltered and free from marks, stains, hair, lint, deodorant or odours of any kind, with no signs of wear
• All return ribbons, tags and hygiene stickers are attached and not tampered with
• Items are returned within 14 days of delivery with proof of purchase
• Garments with belts and/or scarves are returned with their original items

If these requirements are not met, ELIVONNE may reject the return. You will be notified by email, and shipping costs for rejected returns will not be covered by ELIVONNE.

Refunds, store credit and exchanges

• Full-priced items can be returned for a refund, store credit or exchange.
• Change-of-mind refunds to your original payment method carry a $10 fee, which covers a one-time prepaid return label.
• Quality Promise refunds carry no fee.
• Store credit and exchanges are free.
• Orders that used a discount code can only be returned for store credit or exchanged.
• Returned exchanges and orders placed with store credit can only be returned for store credit.
• Items marked as sale or with strike-through pricing are final sale.
• Accessories are final sale.
• Original shipping costs, package insurance and customs fees are non-refundable.

Refunds are processed within 7–10 business days of your return being received.

Return address

ELIVONNE Returns
85 George Street
Parramatta NSW 2150
Australia

Please contact us at info@elivonne.com before sending a return.

International returns

Customers outside Australia can return items for store credit only. We do not currently provide return labels outside Australia, and return shipping costs are the customer’s responsibility.

Exchanges

We offer standard and instant exchanges. Standard exchanges are processed once we receive and accept your return. Instant exchanges are shipped before your return reaches us and require credit card pre-authorisation. If the original item does not meet the return conditions, it will be sent back to you and the full amount will be charged to the card on file. To prevent wardrobing, a previously exchanged order can be exchanged only once more, and returned exchanges are eligible for store credit only.

Faulty items

If you receive a faulty or damaged item, please email info@elivonne.com as soon as possible with your order number and photos, and we will arrange a repair, replacement or refund.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Effective date: 22 October 2026

Welcome to ELIVONNE. This website, elivonne.com.au, is operated by ELIVONNE PTY LIMITED (ACN 696 240 187) (“ELIVONNE”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products and services (the “Services”). By using our Services or placing an order, you agree to these Terms. If you do not agree, please do not use our Services.

1. About us

ELIVONNE is an Australian label designing occasion wear, including sculpted mini dresses and floor-length gowns for weddings, celebrations and evenings out.

2. Eligibility

By using our Services, you confirm that you are at least 18 years old or have the consent of a parent or guardian, that you can enter into binding agreements, and that you will comply with all applicable laws.

3. Products and orders

Availability. All products are subject to availability. We may limit quantities, discontinue styles or update designs at any time.

Product information. We take care to display our products, colours and measurements accurately. Colours may vary slightly depending on your screen, and measurements are approximate.

Preorders. Preorder items are paid for at checkout and ship by the estimated date shown on the product page. If a preorder is delayed, we will contact you with an updated date and you may choose to cancel for a full refund.

Order acceptance. An order is accepted when we send you an order confirmation. We may cancel an order, with a full refund, if a product is unavailable, if there is a pricing or description error, or if we suspect fraud.

4. Pricing and payment

Prices are shown in Australian dollars (AUD) unless another currency is selected, and include GST where applicable. Prices may change without notice, but changes will not affect orders already confirmed. Payment is made at checkout using our approved payment methods, including buy-now-pay-later options where available, which are subject to the provider’s own terms.

5. Shipping

Shipping options, costs and delivery estimates are set out in our Shipping Policy and at checkout. Delivery dates are estimates and are not guaranteed.

6. Returns and refunds

Returns, exchanges and refunds are governed by our Refund Policy, which forms part of these Terms.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

8. Intellectual property

All content on our website, including text, images, designs, logos and graphics, is owned by or licensed to ELIVONNE and is protected by copyright, trade mark and other intellectual property laws. You may not copy, reproduce or use our content for commercial purposes without our written permission.

9. Acceptable use

You agree not to use our Services for any unlawful purpose, interfere with the security or operation of our website, provide false or misleading information, or behave in a way that disrupts the Services for others.

10. Limitation of liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, ELIVONNE is not liable for any indirect or consequential loss arising from your use of the Services. Where our liability cannot be excluded but can be limited, it is limited to replacing the goods, repairing them, or refunding the price paid.

11. Changes to these Terms

We may update these Terms from time to time. Updated Terms take effect when posted on our website and apply to orders placed after that date.

12. Governing law

These Terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of the courts of New South Wales.

13. Contact us

ELIVONNE PTY LIMITED
85 George Street, Parramatta NSW 2150, Australia
Email: info@elivonne.com

Australian delivery

• Standard Delivery: $9.95, or free on orders over $300.
• Express Delivery: $15.

In-stock orders are usually dispatched within 48 hours (business days). Once dispatched, you will receive an email with your tracking details.

Delivery times after dispatch are typically 2–7 business days for Standard Delivery and 1–3 business days for Express Delivery, depending on your location. These are estimates from our carriers and are not guaranteed.

Preorders

Preorder pieces ship by the estimated date shown on the product page at the time of purchase. If your order includes both preorder and in-stock items, the full order will ship together once the preorder item is ready, unless we let you know otherwise. We will email you as soon as your order is on its way.

International delivery

We ship worldwide. Shipping rates for your country are calculated at checkout, and complimentary international shipping is available on eligible orders over the threshold shown at checkout.

International customers are responsible for any customs duties, import taxes or fees charged by their country. These are not included in our prices or shipping costs.

Questions

For help with your order, contact us at info@elivonne.com.

ELIVONNE PTY LIMITED
ACN 696 240 187
Trading as ELIVONNE

85 George Street
Parramatta NSW 2150
Australia

Email: info@elivonne.com