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Return Policy

At ELIVONNE, every piece is designed with intention and carefully considered in its construction. We understand that sometimes a purchase may not be quite right, which is why we have an easy return process if something doesn’t work out as hoped. This policy applies to all purchases made through ELIVONNE PTY LIMITED (ACN 696 240 187).

OUR QUALITY PROMISE

We stand behind every piece we make. If a full-priced Elivonne piece purchased within Australia without a discount code doesn’t meet your quality expectations, you’ll receive a full refund of the item price to your original payment method, with no return fee.

To make a Quality Promise return, email us at info@elivonne.com before sending your item back, with your order number, a short description of the quality concern and a photo where possible. Once confirmed, we’ll send you a prepaid return label. The return conditions below still apply. Returns for reasons other than quality, such as fit, style or a change of mind, are treated as change-of-mind returns.

RETURN CONDITIONS

All returned items will be inspected thoroughly and must satisfy ALL of the following requirements:

  • Item is in original condition — unworn, unaltered & free from marks, stains, hair, lint, deodorant or odors (of any kind) and has no signs of wear
  • Item has all return ribbons, tags and hygiene stickers attached and not tampered with
  • Items are returned within 14 days of delivery with proof of purchase
  • Garments with belts and/or scarves are returned with their original items

If one or more of these requirements is not satisfied, ELIVONNE reserves the right to reject the return. You will be notified via email, and shipping costs for denied returns will not be covered by ELIVONNE.

REFUNDS, STORE CREDIT & EXCHANGES

  • Full-priced items can be returned for a refund, store credit or exchange.
  • Change-of-mind refunds to your original payment method carry a $10 fee, which covers a one-time prepaid return label.
  • Quality Promise refunds carry no fee (see above).
  • Store credit and exchanges are free.
  • Orders that used a discount code can only be returned for store credit or exchanged.
  • Returned exchanges and orders placed with store credit can only be returned for store credit.
  • Items marked with “sale” signs or strike-through pricing are final sale and non-refundable.
  • Accessories are final sale and non-refundable.
  • Original shipping costs, package insurance and customs fees are non-refundable.

Return processing times are currently 7–10 business days once the return is received.

INTERNATIONAL RETURNS

Customers outside Australia can return items for store credit only, and can use that credit to repurchase their preferred item once the return is received at our warehouse. We do not currently offer return labels outside Australia.

EXCHANGES

We offer both standard and instant exchanges. Standard exchanges are processed once we receive and accept your return. Instant exchanges are processed and shipped immediately, before your return reaches us, and require credit card pre-authorisation. If the original item does not meet the return conditions above, it will be sent back to you and the full amount will be charged to the card on file.

To prevent wardrobing, a previously exchanged order can be exchanged only once more. Returned exchanges are eligible for store credit only, and we do not provide return labels for previously exchanged items.

DEFECTIVE ITEMS

If you receive a faulty or defective item, please email us immediately at info@elivonne.com.

We are proud to extend a product warranty for unworn items if you report the item within 2 days of delivery to you. If you do not report a faulty item within this time frame or remove/tamper with all tags and ribbons, it will not be covered under our warranty as we cannot ensure the item is unworn.